Frequently Asked Questions (FAQ)

• How long does delivery take?

We process orders within 1–3 working days. Standard delivery time is 5–8 working days, depending on location and chosen product. Parcels are delivered exclusively on working days (Monday–Friday).

• Is shipping free?

Yes! We offer free shipping throughout Poland, regardless of order value.

• Can I return a product?

Yes, we offer returns within 30 days from the date of receipt of the parcel. The product must be unused and in original packaging. Return postage is paid by the customer.

• How can I pay for my order?

We accept popular payment methods, including:
BLIK, payment cards (Visa, Mastercard, Maestro), PayPal and online transfer.

• What should I do if I receive a damaged or incorrect product?

Contact us as soon as possible – we will replace the product or refund the full purchase price.

• Can I change or cancel my order?

Yes, provided the order has not yet been sent. Write to us as soon as possible after placing it.

• How can I contact you?

Website name: Lablana
Official company name: RVDS Ondernemingen
KvK number: 82051569
VAT (BTW) number: NL004826908B30

Postal address: Ul. Chmielna 73B /14, Warsaw, 00-801, Poland, Poland.
Address: Sonsbeeksingel 79‑2, 6821 AC Arnhem, Netherlands
Email: support@lablana.com

Phone: +31 85 212 9672

Monday to Friday: 09:00 – 18:00 (CEST)
Saturday: 11:00 – 16:00
Sunday: closed

We respond within 24–48 hours on working days.